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FCA Complaint Handling

FCA Complaint Handling Links

FCA Complaint HandlingFCA regulated firms are required to have internal complaint handling procedures in place. Here’s a summary of key points:

1. FCA Handbook: The FCA provides detailed guidelines on internal complaint handling procedures in its handbook, particularly in DISP 1.2, DISP 1.3, and DISP 1.4 sections[1][3][4].

2. Complaint Resolution: Firms must resolve complaints within specific time limits and maintain records[4].

3. Consumer Notification: If a firm can’t resolve a complaint within 3 business days, they must acknowledge it in writing[5].

4. Financial Ombudsman Service (FOS): Firms must cooperate with FOS and comply with its rules[6].

5. Compliance with DISP Chapter: Firms must follow the rules set out in the DISP chapter of the FCA Handbook[7].

6. FCA Oversight: The FCA oversees and enforces complaint-handling rules for all regulated businesses[8].

FCA regulated businesses should refer to the FCA Handbook for specific details and ensure they have effective complaint handling processes in place to meet regulatory requirements[1][3].

Also see our page fca regulated firm’s internal complaint handling procedures at https://complianceconsultant.org/regulatory-complaint-handling-the-fca/

Citations:
[1] https://www.handbook.fca.org.uk/handbook/DISP/1/2.html?date=2005-01-14
[2] https://www.handbook.fca.org.uk/handbook/DISP/1/4.html
[3] https://www.handbook.fca.org.uk/handbook/DISP/1/3.html
[4] https://handbook.fca.org.uk/handbook/DISP/1/3.html?date=2006-11-06
[5] https://www.fca.org.uk/consumers/how-complain
[6] https://complianceconsultant.org/regulatory-complaint-handling-the-fca/

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