Terms & Conditions
We are one of the top Compliance Consultancy firms in London & the UK. We are FCA regulatory specialists and provide compliance support.
Please ensure that you have read and understood the details contained within these Terms and Conditions. We intend to rely on these details if there is ever any question about the content or the impact of any actions we may commit. If there are any areas that you do not fully understand or have any reservations, please query them immediately and sign this document only when you have gained total satisfaction on your enquiry.
Compliance Consultant always use appropriately qualified and experienced personnel for all aspects of their work. Lee Werrell is a Chartered Fellow of the CISI (Chartered Institute of Securities & Investments) the highest attainable qualification. We will also use industry qualified persons typically of the CII (Chartered Insurance Institute).
Compliance Consultant is a trading style of UK Compliance Consultant Limited. We are members of the Association of Professional Compliance Consultants (APCC); the only trade body recognised by the regulators. The Compliance Consultant Group consists of FCA Authorisation (http://fcaauthorisation.info), Compliance Doctor (http://complianedoctor.co.uk) and Compliance Consultant (https://www.complianceconsultant.org)
Terms & Conditions
If you engage Compliance Consultant by email as a query, on acknowledgement we will provide a link for you to download this document. We may send you this document as an attachment. If you engage us by telephone, this will be confirmed by email as above.
If you accept the work proposed by Compliance Consultant in any proposal, scheme of work or other agreement requiring your signature as well as ours, a copy of these Terms & Conditions will normally be attached or direct you to our secure document portal, as part of the presentation pack.
All work carried out by or at the responsibility of Compliance Consultant for clients is subject to these Terms & Conditions. These terms may be varied or excluded (in whole or in part) by any proposal, scheme of work or other agreement, including any subsequent agreement in writing originated and communicated with and on behalf of Compliance Consultant and the client, but not otherwise. Email exchanges including instructions, enquiries or other requests will be considered acceptable only if they are from the client’s business domain.
Compliance Consultant represents, warrants, and covenants that at all times it complies with all applicable laws and regulations (and as such laws and regulations may have been amended or may be amended from time to time in the future) in performing its obligations.
Compliance Consultant confirms that it does not discriminate against any employee or applicant for employment because of race, colour, religion, sex, national origin, age, disability, sexual orientation, creed, citizenship status, marital status or any other category protected under any law or regulation, in respect of any matter, including the following: employment, promotion, demotion or transfer, recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selections for training, including apprenticeship.
Compliance Consultant complies with all privacy and data protection and other laws, rules, and regulations, including without limitation the Data Protection Act 2018, as amended from time to time.
For the purposes of this clause, the words and phrases used shall have the meanings ascribed to them by the UK Data Protection Act 2018. In the event that during the course of our work either party comes into possession of, or processes personal data in respect of inter alia the other party’s clients, employees or agents (‘Data’) then each party agrees and undertakes that it will comply with the obligations imposed by the Data Protection Act 2018, and in particular each party confirms that it has in place appropriate technical and organisational measures sufficient to satisfy the requirements of the Data Protection Act 2018 and which shall include appropriate technical and organisational measures so as to:
- prevent the unauthorised or unlawful processing of the data;
- prevent the loss, falsification, or destruction of, or damage to the data; and
- ensure that adequate measures are imposed to prevent the introduction of any viruses which may corrupt, delete, or otherwise affect the integrity of the data.
Compliance Consultant confirms that when it is processing data it will act on your reasonable instructions allowing for our reasonable needs for appropriate backup, systems administration, and quality control purposes.
Acceptance of Proposals
Proposals, schemes of work or other agreements submitted by Compliance Consultant shall, unless otherwise stated therein, remain open for acceptance for thirty days from the date of submission to the client. Acceptance shall be valid only if made in writing, signed by or on behalf of the client, alternatively initial (for phased work) or full payment made to our bank. We will confirm the project with you by a Letter of Engagement (LOE). Variation of the terms of a proposal shall be effective only if specified in the written acceptance and countersigned by a director or another authorised representative of Compliance Consultant.
Extension of proposal terms is possible subject to a 20% deposit (non-refundable) which extends the proposal terms and costs for up to 91 days. Work postponed in this way will take priority over new or ad-hoc work, but will all be subject to availability of resource managed by Compliance Consultant.
FCA/PRA Authorisation (including Registrations) Submissions
We will conduct authorisation work for clients on an individual basis. Some categories are inherently more complex and will demand a higher fee. We will endeavour (although not guarantee) to offer a fixed fee in most cases. All authorisation work will require a minimum initial payment and typically a secondary (on submission) and then final payment 90 days after submission (or cancellation). “Cancellation” is defined as on receipt of either issuance of the FCA (“minded to approve” or “minded to reject” email or the firm or senior manager functions appearing on the FCA register), decision to cancel the authorisation application before the initial application has been submitted, withdrawal of the relevant application after submission, non-communication by the client for 14 days from our last request for information, or 12 months from the initial payment (as applicable). Banking licence or large firm (over 20 people) work involves a more complex payment scheme, price is on admission. No documents will be uploaded without your review and approval. We cannot be held responsible for any errors. Most cases are submitted in around 6 weeks from inception.
If your application is not submitted within 90 days of the receipt of initial payment, we will archive your project and to restart may incur a £300 charge. Additionally, if there are any increases to the regulatory requirements from the date of archiving to the restart date, we will charge an appropriate amount on top of any fixed fee agreement originally made.
It is your legal duty to ensure you understand all of the requirements of legislation that affect your business. All regulatory responsibilities should also be understood by you. All Senior Managers are responsible for making true and accurate statements as well as declarations and affidavits as required.
Qualification & Training
It is your responsibility to ensure that you, or a senior management person nominated for the role/s has adequate and sufficient experience and appropriate training to demonstrate competence to the regulator. We cannot be responsible for your failure of an application interview due to your/your senior managers, lack of competence.
If, in the exceedingly rare situation, on commencement of any authorisation work, we identify with you the need for two or more applications would be needed, we will offer you a discounted price for any additional applications. If you then decide not to proceed, we will refund only the amount after any initial work undertaken has been paid for.
Failure to meet payment of any invoice within the time stipulated, except with express written agreement form Compliance Consultant, will become a breach situation. Please see Termination or Breach by Client for details.
A normal application pack preparation takes 4-6 weeks maximum with cooperation from the client. If your case exceeds 3 months from the start, Compliance Consultant will archive your case until you demonstrate willingness to continue. There will be a charge from £300 + VAT, increasing each month and you will be advised of the charges due to unarchive your case. If after a further 3 months, you have not removed the case from the archives, you will receive a 30-day termination notice whereby Compliance Consultant will cancel any future work on your case and there may be further payments due. All cases will automatically cancel 12 months after initial payment received, unless confirmed by us in writing to extend it. Please see the Refunds section for further details.
All FCA/PRA Authorisations, Registrations, Change of Legal Status or Variation of Permissions work, any final payment will be due upon cancellation (as defined above) or at the 12 months from initial payment received, whichever comes first.
Commencement of Work
Unless otherwise stated in the proposal, the client shall take all steps to enable Compliance Consultant and/or its associates to begin work not later than thirty days after acceptance of the proposal unless otherwise agreed. The client will make available or place at Compliance Consultant’s disposal all information facilities and personnel reasonably required by them to carry out its work, and generally will co-operate with him in all reasonable ways. Work carried out is guaranteed for up to three months and quality assurance is expected to be conducted within this time by the client.
Compliance Consultant will take all reasonable steps to meet the wishes of clients and is ultimately the authority on selection of sub-contractors and associates but reserves the right (unless otherwise required in writing by the client in its acceptance of a proposal) to employ, discharge or replace at any time any sub-contractor or associate in carrying out work for clients. References in a proposal to the utilisation of the services of a particular person as sub-contractor or associate shall imply only that Compliance Consultant has consulted and intends to employ or retain such person but shall not imply that contractual arrangements have been made for such employment or retention. Where we do that, we shall be responsible entirely for the services provided unless we agree otherwise with the client that another firm or firms will be responsible to the client for their work and that we shall only be responsible for the work undertaken by Compliance Consultant.
Payment of Fees and Expenses
All fees expenses and other sums payable to Compliance Consultant by domestic clients shall be payable on receipt and considered due as one day after submission to the client and usually not later than at the end of each calendar month or the end of the proposed work occurs, whichever is the sooner. All payments are to be made by bank transfer or cryptocurrency transfer, unless previously agreed in writing. We will also arrange Direct Debit Facilities, if possible, for ongoing services. PayPal/Credit cards can be accepted subject to an increased fee. Agreed expenses (if applicable) shall be reimbursed to Compliance Consultant by the client at cost and will be invoiced at the end of the week they are incurred. For longer term projects, advanced settlement discounts may be available. All projects or ad-hoc exercises of less than one-week overall duration (i.e., less than 5 working days) requires full payment up-front and cleared before work commences. Payment terms other than this are 7 days maximum.
International clients may be expected to pay any initial commitment fee to the level of 75% of the total in advance unless we have previously conducted business together. This will be confirmed in writing.
For regular, retainer or other ongoing fees, we will apply notice periods are required for one month/quarter as applicable, and will in effect be terminated at the end of the following month or quarter, if relevant. No pro-rate refunds will be made.
All retained services payments are payable in advance. Any Discounted Offers will require advance payments in full unless stated. We may offer to do the work with payment due on completion, however this is entirely at our discretion. BACS payments can take three working days to clear. For projects of greater length than one week, deposit payments of at least 50% are required. Cheques are only accepted in rare exceptions and by prior agreement. Payments by cheques, if agreed, must be received by Compliance Consultant 10 working days before work is due to commence.
Agreed regular payments as per proposal or supplementary confirmatory emails are expected to be adhered to. Many projects over a medium term (10 weeks+) may be required as payment at monthly or other regular period and may be due before the final delivery or completion of the work. We will always and guarantee to honour these outstanding items for delivery. If the client cancels before these items are delivered, all payments become fully payable. Any payment not made at the agreed time will then be treated as “Past-Due” (see below).
Where payments are agreed (in writing prior to engagement), to be paid in arrears, typically for items such as such as for publications or articles etc., including any blog, webinar or other online activity, invoices will be issued immediately post event, time frame (usually fortnightly or monthly) or provision of said material and will be payable within 7 days from the date of invoice.
All staged, split or scheduled payments are due at the end of the FCA assessment and decision. We cannot and do not guarantee successful regulatory applications (authorisation or registration) due to the complex nature of people and businesses beyond our control and the assessment of their levels of competence or professionalism. Only the regulator can approve the applicant and we have no influence on their final decision.
Any business that has three overdue payments within the previous 12 months will be reverted to initial advance payments for an estimated price in the case of consultancy specialisms, or full price of the fixed rate proposal before any work is started.
We define any account past 14 days as delinquent. We will issue a “Final Reminder” at any time after two weeks from the invoice raised date. No further reminders will be issued, and we reserve the right to add the administration fee and to take further action without notice. Further action may include transfer of the debt to a debt-collection agency; informing any trade bodies, regulators, or other “official” bodies that the late payment notice reminder has been issued and no response was received within a reasonable period. Warnings may be issued but we reserve the right to proceed without notice. We will always abide by the Civil Procedure Rules Pre-Action Protocol. We refer to paragraphs 13 to 16 of the Practice Direction – Pre-Action Conduct and Protocols concerning the Court’s powers to impose sanctions for failing to comply with its provisions.
Late Payment of Commercial Debts
We reserve the right to claim interest, compensation, and reasonable costs under the Late Payment of Commercial Debts (Interest) Act 1998 and it is agreed that the term implied by that Act shall apply after any judgment as well as before. Any reference to the Late Payment of Commercial Debts (Interest) Act 1998 is also a reference to any amendment, modification, or re-enactment of it. If for any reason the Late Payment of Commercial Debts (Interest) Act 1998 does not apply interest shall be payable on overdue amounts at 8% over the Bank of England Base Rate from time to time.
Without prejudice to our right to claim costs under the Late Payment of Commercial Debts (Interest) Act 1998, if for any reason any payment is not made when due Compliance Consultant reserve the right to be paid on an indemnity basis any costs we incur in recovering any money due under this contract (and the costs of recovering such costs) including our administrative costs and any costs incurred with lawyers or debt collection agencies. Compliance Consultant administrative costs may include the cost of employing the staff concerned and the overheads attributable to them for the time spent. In calculating our administrative costs credit will be given for any compensation due under the Late Payment of Commercial Debts (Interest) Act 1998.
If proceedings are issued a minimum contribution of £245 (in addition to the fixed costs of issue) will be claimed towards any costs incurred with legal advisers.
We guarantee our work and as such all payments are due before the start of any work or ‘planning’ meetings. If you wish to postpone, delay, or reschedule, you may do without penalty and without time limit. If payment is to be split (usually with a minimum 50% up-front) the remainder is payable by the end of 65 days from the payment of the initial fee unless otherwise agreed (i.e., authorisation work). This means that the full amount is not contingent upon specific deliverables. No refunds are provided, and all remaining payments are due as specified, regardless of other issues or outcomes. We will, at our discretion make refunds in certain situations, see “FCA/PRA Authorisation (including Registrations) Submissions” above. Chargebacks will be treated as fraud unless we admit liability in writing.
Termination or Breach by Client
If, after acceptance of a proposal, the client shall terminate or be in serious or (after warning) repeated breach of its agreement with Compliance Consultant or act in such a manner as to render the performance of the agreement by Compliance Consultant wholly or substantially impossible, then Compliance Consultant’ obligations under the agreement shall cease forthwith. In such a case the client shall immediately pay to Compliance Consultant all fees and expenses (including all the expenses of or caused by or arising out of such termination) and other sums then owing to Compliance Consultant (and if invoice-based engagement based on an average for the last three paid invoices to the end of the next month) under the agreement together with a sum equal to the whole of any project or other outstanding fees thereafter remaining to be paid under the agreement.
Any regular project monthly or quarterly paid invoices other than FCA Authorisation/Registration work are non-refundable pro-rata. Any notice given to Compliance Consultant will be assumed to take effect at the end of the current billing period and any discount applied will be rescinded, therefore becoming due.
Additionally, any non-payment of invoices when due, or issue of pre-court notices or other warning letters from Compliance Consultant will be considered a breach of these terms and instantly invalidate and terminate our agreement. This will mean that all support whether advisory or regular service will cease on the day after the terms expire. Reinstallation of the service will be subject to a minimum £300 + VAT charge. In the rare occurrence where we agree to continue the work, for whatever reasons we deem suitable, we also reserve the right to re-price the outstanding work or other deliverables before continuation. We will also require advance payment for any outstanding fees.
If we consider that our working arrangements with you are identified to be abusive, coercive, bullying or harassment, or otherwise lacking the respect due in any business arrangement, we will provide any applicable notice to you or, if we only do occasional work for you on a casually charged basis, we will terminate any association with you with immediate effect.
If we become aware of any criminal activity either alleged by the authorities or officially charged, we will terminate any agreement with your company immediately and without delay. Any outstanding fees will be required to be paid immediately.
Cancellation before or after the start
You may cancel and re-schedule the project and its components after the full or initial payment is made, without penalty; subject to mutually agreeable dates providing at least 1 months’ notice is provided to us in writing. However, we cannot be accountable for the original objectives in the event of delay exceeding thirty days, and all obligations on our part will cease after six months from the rescheduling date, unless otherwise agreed in writing by both parties.
Cancellation includes events such as, but not exclusively, withdrawal (requested by the regulator or voluntarily [i.e., FCA authorisations]), project cancellation, regulatory or government agency intervention or client’s internal redeployment and/or arrangements that necessitate the stop of work. We cannot be responsible for your staff’s illnesses or absence if we had arranged an on-site visit. Cancellation within 2 working days of any on-site visit or commencement of work remotely will incur a minimum of a full day’s charge for each day until notification is received.
Cancellation terms are usually explained in the proposal document and will normally be the period of frequency used for charges. 3 Months’ notice is required for active management solutions such as managing, in whole or in part, your Compliance Monitoring or Risk functions. One Months’ notice is required as a minimum for regular scheduled work, in whole or in part, where, for example, volumes of business for file checking or other regular work is reduced or cancelled.
All cases will automatically cancel 12 months after initial payment or 3 months after completion of the work, unless confirmed by us in writing initially or subsequently, to extend it.
If you are a user of any of our software accounts, you agree to pay either regular monthly or annual payments as invoiced depending on your business usage. The amounts vary and you will receive any increase notifications with one month’s notice. Bank Transfer, PayPal, and Credit Cards (via PayPal) are accepted for one-off and recurring payments.
If registered, Value-Added Tax (“VAT”) will be added to invoices unless proof has been provided to us that VAT is not payable. An original of the letter from the HMRC will be required by us to be copied and returned. Our VAT reference will be provided on invoices when applicable. Exemption certificates are required, or VAT will be payable. VAT is not payable outside of the UK/EU for projects delivered outside of the UK/EU.
Compliance Consultant is not able to provide any advice that would be considered or construed a regulated activity in accordance with the Financial Services and Markets Act 2000. If we consider that a service might involve both non-regulated advice and regulated activities, we may be able to provide the service on condition that you select another firm for the element consisting of regulated activities. We will inform you where this is the case.
Travel & Travelling Expenses
Where travelling expenses (except mileage) is paid or payable by Compliance Consultant are to be reimbursed by the client they shall be charged at cost. The standard rate for mileage is £0.50 per mile unless otherwise stated. If Consultants are required to undertake additional travel to their normal working requirements, first, business or premier class (as applicable) is acceptable to enable work to be completed whilst travelling and travelling time will be a part of the costed service, if applicable. In all other cases, “coach” or “standard” travel will be charged whether first class, business or premier class is used. The time for travelling will however be chargeable.
Foreign Currency Expenses
Where any expense to be reimbursed by the client is paid to Compliance Consultant in a currency other than Sterling it shall (unless otherwise stated in a proposal) be reimbursed in Sterling calculated at the official rate of exchange prevailing at the date when the expenses were paid for including any administration, handling, conversion, or other fee charged.
Any payments for fees, charges or expenses made in any cryptocurrency is through the exchange of our choosing using the prevailing rate at the time of the execution of that payment. We have no control over the changes to the prices and will accept the market price at that time. Our public wallet can be made available on request.
If, after the acceptance of a proposal, scheme of work or other agreement the rights of Compliance Consultant or of the client under the agreement are wholly or substantially diminished or the performance thereof rendered wholly or substantially impossible by reason of force majeure, then the obligations of both parties shall cease forthwith except that the client shall pay to Compliance Consultant all fees and expenses then owing to him (including all the expenses of or caused by or arising out of such termination) together with a sum equal to whichever is the lesser of the fees remaining to be paid thereafter or a proportion of the total fees equivalent of up to a maximum of thirty days’ work calculated pro rata against the total time estimated for the project.
All surveys, forecasts and recommendations in any proposal, report or letter are made in good faith and based on the information before Compliance Consultant at the time. If we are provided false or misleading information, then your survey, forecasts, recommendations, proposal, submission, report, or letter will be based on this and will be subsequently invalid as evidence of malpractice or unprofessional conduct. Compliance Consultant will not be responsible for validating any data or evidence, unless expressly confirmed in a proposal or subsequent communication confirming this. No statement in any proposal, report, authorisation submission or letter is to be deemed to be in any circumstances a representation, undertaking, warranty or contractual condition. Compliance Consultant shall not be liable to the client for any indirect or consequential loss or damage. The total liability of Compliance Consultant to the client shall not exceed the value of the contract. This amount includes all claims combined, including any costs and lawyers’ fees awarded.
We will not be liable for any loss caused by reliance on our advice if the loss would have been avoided by you seeking, in a competent manner, additional advice (or, where relevant, instructions) from another individual or committee within your firm, or from legal or other advisers, or from your insurers, provided we advised you to seek such additional advice or if in the circumstances it was reasonable for you to do so. If we advise you to seek legal advice you must allow us to see that advice before you rely on any advice we have given you.
Techniques and Methodology
Compliance Consultant intends to employ the methods, procedures, techniques, personnel, and sources of information set out in the Proposal but reserve the right to vary these as necessary or desirable in order to achieve the aims of the project. We work on an outcomes-based premise and not work solely based on deliverables or other activity.
If you are a user of a TrackMyRisks® account, you agree to pay either regular monthly or annual payments as invoiced depending on your business usage (Classic up to 50 documents, Professional up to 500 documents and Enterprise for 501+ documents). The amounts vary and you will receive any increase notifications with one month’s notice. Bank Transfer, Cryptocurrency, PayPal, and Credit Cards (via PayPal) are accepted for one-off and recurring payments.
Utilisation of the “free” document storage up to 10 items is excluding an electronic Compliance Monitoring Plan (consisting of 16 documents+). If you want to use both options, additional costs will be incurred.
Conflicts of Interest
Compliance Consultant will immediately inform our client base at any time if it becomes aware of any conflict of interest at any stage through our relationship with suggestions of how best to deal with the issue. A copy of our Conflicts of Interest Policy is available on request.
Copyright is reserved to Compliance Consultant in all proposals, reports, surveys, and other documents produced or commissioned by Compliance Consultant under or in connection with any agreement with a client. No such document shall be copied or published (in whole or in part) or disseminated to any third party without the written permission of Compliance Consultant Consultancy. Permission will not be unreasonably withheld or withdrawn provided in all cases that Compliance Consultant is satisfied that the copying or publication will not cause offence to or infringe the rights of any third party and provided further that Compliance Consultant is satisfied that such copying or publication will be of the whole of the document concerned and not of a part or selection therefrom. Any IP rights incurred by client sponsored resource will remain with the client.
All Proposals, reports, surveys, and other documents produced or commissioned by Compliance Consultant will be treated by Compliance Consultant as confidential to the client concerned and will not be shown or passed to any third party without express written permission of the client. A copy of our Data Security Policy is available on request.
These terms of business and all documents, arrangements, and agreements to which they apply shall be construed and have effect in accordance with the laws of England, and the client accepts the exclusive jurisdiction of the English courts.
If any dispute or difference shall arise between Compliance Consultant and a client concerning the meaning or effect of these terms of business or of any agreement between them to which these terms apply then if the same cannot be settled amicably it shall be referred to the arbitration of a single arbitrator to be agreed by the parties or in default of agreement to be appointed by the President for the time being of the Law Society, London. The costs of any such arbitration shall be in the discretion of the Arbitrator whose award will be considered and taken by the parties as final and binding.
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