The complete compliance framework for FCA-authorised Claims Management Companies. Fully editable Word document – NOT a locked PDF.

📄 WHY WORD FORMAT MATTERS:

• Edit every word to match your business

• Add your logo and company branding

• Remove sections that don’t apply

• Update as regulations change

• Works in Word, Google Docs, LibreOffice

📋 DECEMBER 2025 REGULATORY UPDATES:

• FCA Portfolio Letter (January 2025)

• Consumer Duty – CMC-specific requirements

• Motor Finance Claims – PS24/18, Dear CEO October 2025

• Lead Generation – CMCOB 2.2 due diligence

• Financial Promotions – CMCOB 3 requirements

• Operational Resilience – PS21/3

• SMCR for CMCs – PS19-09

• ICO enforcement focus on CMC marketing

📦 WHAT’S INCLUDED (20 Sections):

1. Introduction

2. Your Responsibility

3. Regulatory Environment

4. Consumer Duty

5. Senior Managers & Certification Regime

6. CMC Conduct Requirements (CMCOB 2)

7. Financial Promotions (CMCOB 3)

8. Pre-Contractual Requirements (CMCOB 4)

9. Fee Restrictions

10. Client Money (CMCOB 6)

11. Operational Resilience

12. Anti-Money Laundering

13. Data Protection

14. Complaints Handling

15. Training & Competence

16. Conflicts of Interest

17. Notifications to FCA

18. Record Keeping

19. Breach & Enforcement

20. Compliance Monitoring

+ Appendices: Key Contacts, Legislation, Staff Attestation

✅ PERFECT FOR:

• FCA-authorised CMCs

• Financial services claims handlers

• Personal injury CMCs

• Housing disrepair CMCs

• Employment claims CMCs

• Lead generators

• Firms seeking CMC authorisation

• Compliance consultants

⚡ INSTANT DOWNLOAD after payment

📞 Questions? Call 0800 689 0190

✉️ Email: info@complianceconsultant.org

🌐 www.complianceconsultant.org

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