Returns & Refunds Policy

RETURNS & REFUNDS POLICY

Effective Date: [Insert Date]

1. About Our Products

Compliance Consultant (https://complianceconsultant.org) provides digital compliance products including templates, guides, toolkits, and training materials for UK regulated firms. All products are delivered electronically as downloadable files. Our E-Commerce provider address is https://compliance-doctor.e-junkie.com/

2. Digital Products – Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day cancellation period for online purchases. However, for digital content:

By proceeding with your purchase and downloading our digital products, you expressly consent to immediate access to the content and acknowledge that you lose your right to cancel once the download begins.

This consent is obtained at checkout before you complete your purchase.

3. When Refunds May Be Provided

Despite the above, we may offer a refund at our discretion if:

• You have not downloaded or accessed the product

• The product is materially different from its description

• The product file is corrupted or defective and we cannot provide a working replacement

• There has been a duplicate charge or technical payment error

4. When Refunds Will Not Be Provided

Refunds will not be issued where:

• The digital product has been downloaded or accessed

• You have changed your mind after downloading

• The product does not meet your expectations but matches its description

• You purchased the wrong product (please contact us before purchasing if unsure)

5. How to Request a Refund

If you believe you are entitled to a refund, please contact us within 14 days of purchase:

Email: info@complianceconsultant.org

Website: https://complianceconsultant.org

Please include:

• Your name and order number

• Date of purchase

• Reason for your refund request

We aim to respond within 5 working days. Approved refunds will be processed to your original payment method within 14 days.

6. Defective Products

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If our product fails to meet these standards, you are entitled to a repair, replacement, or refund.