Welcome to Your Replacement Business Toolkit
Thank you for your purchase! Follow the step-by-step guides below to implement your FG12-16 compliance framework and transform your replacement business processes.
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How to Use Your Pack
Select your pack below for tailored implementation guidance.
Foundation Pack
8 DocumentsYour Essential Pack provides the diagnostic tools and adviser resources needed to establish compliant replacement business processes. Follow these steps over 2-3 weeks to implement effectively.
Diagnose Your Current State
Complete the Self-Assessment to identify gaps across your policies, processes, documentation, and oversight. This creates your baseline and prioritises actions.
Equip Your Advisers
Roll out the one-page checklists and cost comparison template. These ensure advisers capture all required information for every replacement case.
Guide Decision-Making
Use the decision trees in team meetings to walk through common scenarios. This builds consistent understanding of when replacement is appropriate.
Plan Your Rollout
Use the Implementation Guide to schedule training, communications, and checkpoints. This ensures adoption across your team.
Pro Tip
Start with the Self-Assessment even if you think your processes are solid. Most firms discover 3-5 significant gaps they weren’t aware of. Prioritise the RED-rated items first.
Complete Pack
16 DocumentsYour Professional Pack provides the complete implementation toolkit including capture forms, quality assurance tools, and training materials. Follow this 4-6 week implementation plan for best results.
Foundation First (Week 1-2)
Complete the Self-Assessment and customise the Cost Threshold Policy with your firm’s RAG thresholds. Get sign-off from your Board or Compliance Committee.
Train Your Team (Week 3)
Deliver the Training Presentation to all advisers. Cover the key requirements, your firm’s thresholds, and the new documentation standards.
Roll Out Tools (Week 4)
Deploy the Capture Forms and Cost Comparison templates. Show advisers how to use the Suitability Wording Bank to save time whilst improving quality.
Implement QA (Week 5-6)
Train your file checkers on the File Review Checklist. Embed the Fair Value Assessment into your process for Consumer Duty compliance.
Pro Tip
The Suitability Wording Bank is colour-coded: GREEN for standard situations, AMBER for enhanced justification, GREY for specific circumstances, and RED for significant disadvantages. Customise the placeholders with your firm’s standard wording.
Governance Pack
21 DocumentsYour Enterprise Pack delivers complete governance infrastructure including MI reporting, Board templates, and FCA engagement tools. Follow this phased approach over 6-8 weeks for enterprise-grade implementation.
Foundation Phase (Week 1-2)
Complete the Self-Assessment, customise your Cost Threshold Policy, and set up the MI Dashboard structure. Define your KPI targets.
Adviser Rollout (Week 3-4)
Deliver training, deploy capture forms and templates. Ensure all advisers understand the documentation requirements and escalation process.
Governance Setup (Week 5-6)
Customise the Governance Framework with your committee structure. Prepare your first quarterly Board Report. Complete CIP assessments for your panel.
Supervisory Readiness (Week 7-8)
Populate the FCA Engagement Pack document index. Complete the supervisory readiness checklist. Have the Past Business Review framework ready (but hope you never need it!).
Pro Tip
Update your MI Dashboard weekly, but report to your Board quarterly using the Governance Framework template. Keep your FCA Engagement Pack document index current—when the FCA asks for information, you want to retrieve it within hours, not days.
Need Help?
Our team is here to support your implementation. Whether you have questions about the templates or need bespoke assistance, we’re ready to help.
info@complianceconsultant.org
