fca authorisation process

How to Ensure You Have A Regulated Independent Complaint Management Service

Getting An Increased Number Of Complaints?
Struggling To Understand All Of The FCA Regulatory Complaint Requirements?
Trying To Maintain Your Firm’s Reputation, But Follow Consumer Duty Rules?

We Understand Your Pain.
We Have Been In Your Position
We Understand What Is Needed For A Professional, Accurate and Logical Response

This Means We Have A Proven Plan

We are happy to address your complaints for you on an ad-hoc basis – no contract – No minimums.
We Will assess all the facts independently and respond in your name for your final approval.
If cases go to the Financial Ombudsman Service, we will help provide structured and accurate details for them

You can spend too long dealing with these unfamiliar and oftenpersonal attacks on either you or your firm.
You get detracted from what you are good at and this has a knock-on effect on your business and turnover.
You may not be fully up-to-speed on the latest compliant requirements or perhaps confident in positioning your counter argument.

Get a fully FCA Compliant and complete complaint response, laid out and completed using the FCA Rules.
Receive a fully laid out, complete timeline and activity “Blow by Blow” final response and recommended compensation (if applicable)
Let Us Guide You!
You just have to review, agree and send the final response, knowing it is compliant, accurate, fair and reasonable.

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